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TERMS & CONDITIONS

General Terms and Conditions 

Important: This English translation is provided for convenience only. In case of discrepancies, contradictions or interpretation issues, the French version of these Terms and Conditions shall prevail exclusively, in accordance with Swiss law.

1. General Provisions

The use of the Website www.orbis.swiss and its subdomains by customers is governed by these General Terms and Conditions (“Terms”), as well as by any notice or additional conditions displayed on any part of the Website.

ORBIS AUCTIONS Sàrl (hereinafter “ORBIS Atelier”, “ORBIS”, “we”) may modify or remove any part of the Website at any time, without any liability arising from such changes. ORBIS AUCTIONS Sàrl reserves the right to amend these Terms in the future without having to notify customers individually. Continuing to use the Website or placing an order after such amendments constitutes acceptance thereof.

2. Conditions for Placing an Order

By placing an order, the customer represents and warrants that they:

  • are of legal age and have full legal capacity;

  • provide complete and accurate information;

  • do not use a third party’s identity without authorisation.

Placing an order implies full acceptance of these Terms.

3. Acceptance of an Order

Once confirmed, a summary email is sent to the customer (products, services, prices, etc.).

ORBIS AUCTIONS Sàrl reserves the right to refuse or cancel any order in the event of an obvious error or suspected fraud.

4. Delivery

The customer may choose among the following options:

  • In-store pickup

  • Delivery

For any postal or courier delivery, ORBIS AUCTIONS Sàrl’s responsibility ends once the parcel has been handed over to the carrier. From that moment, all risks related to transport (loss, theft, damage, delay) transfer to the customer in accordance with Swiss law.

ORBIS AUCTIONS Sàrl cannot be held liable for delays or damages occurring after the handover to the carrier.

5. Return Policy

Unless otherwise specified for a particular product, ORBIS AUCTIONS Sàrl does not offer a right of return or refund once a purchase is completed, in accordance with Swiss law.

Any return must be authorised beforehand in writing.
Shipping costs and transport risks are borne by the customer.
ORBIS AUCTIONS Sàrl assumes responsibility only upon actual receipt of the returned parcel.

6. Shipping and Receiving Watches (Atelier Services)

The following provisions apply to any watch sent or entrusted to ORBIS Atelier for assessment, repair, or servicing.

6.1. Sending the Watch to ORBIS Atelier

If the customer chooses to send the watch by post or courier, they:

  • assume full responsibility for the parcel until received by ORBIS Atelier;

  • must pack the watch securely;

  • photograph the watch and parcel prior to shipment;

  • select an insured and tracked shipping method appropriate for the value of the item;

  • keep all proof of shipment.

ORBIS Atelier is not liable for loss, theft, damage, or delay occurring during transit.
Responsibility begins only once the parcel is physically received at ORBIS Atelier’s premises.

6.2. Receipt by ORBIS Atelier

Upon receipt, ORBIS Atelier will:

  • open the parcel in a controlled manner;

  • check the apparent condition of the watch;

  • inform the customer in case of obvious issues.

Damage occurring before receipt is the responsibility of the customer or the carrier.

6.3. Return Shipping After Service

If the customer chooses postal return, ORBIS Atelier’s responsibility ends once the parcel is handed over to the carrier.
All subsequent risks (theft, loss, delay, damage) are borne entirely by the customer under Swiss law.

ORBIS Atelier packs watches carefully but cannot guarantee the carrier’s handling.

6.4. On-Site Pickup

The customer may collect the watch directly from the workshop.
Responsibility of ORBIS Atelier ends upon handover in person (to the customer or their designated representative).

6.5. Claims

Any claim regarding the condition of the watch upon receipt by the customer must be reported within a reasonable time.
Transport-related damage occurring after handover to the carrier is not the responsibility of ORBIS Atelier.

7. Liability

ORBIS AUCTIONS Sàrl / ORBIS Atelier is liable only for damages resulting from proven fault on its part.

No liability is assumed for:

  • normal wear and tear;

  • defects not visible without prior disassembly;

  • pre-existing damage;

  • damage occurring before receipt or after handover to the carrier;

  • damage resulting from shock, mishandling, or improper exposure after return.

Nothing in these Terms limits liability in cases of gross negligence or wilful misconduct, in accordance with Swiss law.

8. Applicable Law and Jurisdiction

These Terms are exclusively governed by Swiss law.
The exclusive place of jurisdiction is Lausanne (VD), Switzerland.

9. Severability

If any provision of these Terms is or becomes null, illegal, or unenforceable, the remaining provisions shall remain valid and enforceable.